Privacy Policy Statement
Your privacy and trust are important to us
Introduction to Our Policy
This privacy policy describes how personal information is managed for users based in Malaysia and international clients visiting our site. We respect your data rights, aiming for security, transparency, and responsible usage at every step.
By using this website, you consent to the processing, storage, and handling of your information as detailed here. The policy seeks to meet the requirements of Malaysian law and relevant data protection regulations.
Information We Collect
We collect information directly from you and from your device to improve service quality, site security, and user experience.
Direct Information Provided
- • Your name, provided when filling in our contact form or submitting feedback.
- • Your email address for correspondence purposes.
- • Phone number, if you choose to offer one for follow-up requests.
- • Subject and details of your inquiry or request submitted via form.
- • Voluntary information included in any message or attached file.
Automatic Information Collection
- • Standard web server logs, such as your IP address and access times.
- • Pages visited and interaction paths for usability optimization.
- • Device, browser, and geographic location for site analytics.
- • Cookie usage to recall preferences and monitor session activity.
- • Referral source, such as search engine or external website links.
How We Use Your Data
Your information is processed to deliver requested services, enable communication, secure our platform, and comply with legal duties.
- • Respond to information requests or service inquiries submitted via our forms.
- • Enhance user experience by analyzing usage trends and visitor feedback.
- • Improve website content and navigation based on analytics.
- • Monitor web security, identify misuse, and prevent fraudulent activity.
- • Meet obligations under data protection regulations in Malaysia.
- • Communicate service changes, platform updates, or important notices.
- • Comply with requests from legal authorities, if required.
Our Commitment: We handle your personal data solely for legitimate, clearly stated purposes and will not share it except as outlined in this policy.
Sharing and Disclosure
We do not sell your personal information. Data may be shared with service providers only when necessary to fulfill your request or as required by law.
Service Providers
External partners (e.g., cloud services, hosting providers) may access personal data solely to enable site operation and communications.
Legal Requirements
Information will be disclosed only as required by Malaysian law, court order, or legitimate legal request.
Anonymous Analytics
Aggregated usage data, stripped of identifiers, may be used for reporting or analysis.
Your Data Rights
You may request access to, correction of, or deletion of your personal data, or object to its use as established by law.
- • Request a copy of your processed personal data.
- • Correct incomplete or inaccurate information.
- • Request removal of specific personal data.
- • Receive your data in a structured format.
- • Object to particular types of processing.
- • Request limitations on further data processing.
To exercise your rights, contact us via email. We may need proof of identity to process requests securely.
Data Security Commitment
We implement appropriate measures to protect your personal data against loss, misuse, and unauthorized access.
Technical Security Measures
- • Encryption of personal data in transit and storage.
- • Firewall and malware monitoring of online systems.
- • Access controls limiting who can retrieve information.
- • Regular system vulnerability assessments.
Organizational Safeguards
- • Staff training on data protection obligations.
- • Clear internal data management guidelines.
- • Routine access audits and monitoring.
- • Incident response procedures for breaches.
Data Retention Periods
Personal information is stored only as long as necessary for its stated purposes or as required by law.
- • Account-related details retained no longer than 24 months.
- • Research and inquiry records maintained up to 36 months.
- • Correspondence archived for up to 24 months.
- • Transaction records retained for compliance, not exceeding five years.
- • Marketing preferences held up to 24 months or until withdrawn.
Retention periods vary by purpose and legal requirement.
Data Transfers Across Borders
Personal data may be processed internationally in countries meeting Malaysian adequacy standards or through agreements ensuring proper safeguards.
- • Standard contractual clauses for cross-border partners.
- • Data only with providers offering equivalent protections.
- • Regulator approval for sensitive data when needed.
- • User notice in the event of new data transfer arrangements.
Cookies Use and Purpose
Cookies support site navigation, personalize content, and analyze site usage patterns, as detailed in our separate policy document.
Types of Cookies Used
- • Required for basic site operations and logins.
- • Track site usage for improvement purposes.
- • Store user preferences and settings.
- • Enable additional features like language selection.
Read our cookie policy for more control options.
Policy Changes and Updates
We may revise this policy periodically to reflect law, practices, or platform changes. Notification provided as appropriate.
- • Updates noted on this page with changed date.
- • Notifications via email, if you have registered details.
- • Posting prominent banners for critical updates.
- • Direct messages for material changes when possible.
Check this page regularly for the most recent version.
Contact for Privacy Inquiries
For privacy questions or to exercise data rights, email or call our support team.
Zaltiqonova
Regus - Penang, Gurney Paragon, George Town, Penang 10250 Malaysia
Phone: +60 15-970 8895
Email: content@zaltiqonova.sbs
Last updated: February 3, 2026
Effective from: February 3, 2026